Had A Great Experience With Polk Audio’s Customer Service.

[Joe Koz]

I have an old pair of Polk Audio Monitor 5 Jr’s that I brought up from our basement. I’m hooking them up to a Sherwood receiver I bought at Goodwill (of all places). It cost me $5.99 and it works wonderfully. I hook them up and I then remember why the speakers were in the basement. I had a tweeter out on one of them. So I call Polk’s customer’s service for a replacement, the tweeter was $60.00 plus postage. I was then asked if I was a Polk Audio Forum Member, I told them I wasn’t. The person helping me said to go to their web site and join, I’m told that member’s get a discount. So I hang up, go to their web site, and I register. I call them back and get the tweeter for $49.00 post paid and with no sales tax. I’ll have the tweeter by mid week. I love this country, and Polk Audio’s customer service.

:)

[-=Rudy=-]

You have to be a Polk owner to join the forum...lucky for me, since I've purchased no less than five pair of Polk car speakers over the years. :)

Now if Boston Acoustics would do this so I could score a couple of new 10" woofers.... ;)

[Grant]

Originally posted by Joe Koz
I have an old pair of Polk Audio Monitor 5 Jr’s that I brought up from our basement. I’m hooking them up to a Sherwood receiver I bought at Goodwill (of all places). It cost me $5.99 and it works wonderfully. I hook them up and I then remember why the speakers were in the basement. I had a tweeter out on one of them. So I call Polk’s customer’s service for a replacement, the tweeter was $60.00 plus postage. I was then asked if I was a Polk Audio Forum Member, I told them I wasn’t. The person helping me said to go to their web site and join, I’m told that member’s get a discount. So I hang up, go to their web site, and I register. I call them back and get the tweeter for $49.00 post paid and with no sales tax. I’ll have the tweeter by mid week. I love this country, and Polk Audio’s customer service.

:)

I lurked around their site last night. Fun place! They even get VERY off topic in their "Wall Of Shame" forum! They discuss all manner of audio and some video too!

I am a happy Polk owner, but how do you prove you are an owner? Man, I could get a nice deal on some surround speakers!

[-=Rudy=-]

I think you just need a serial number--they might check it against a range of acceptable serial numbers to allow access. I recall using the serial number from one of my 6-1/2" car drivers, and got registered that way. :)

[Joe Koz]

All you have to do is join the forum. You don't have to prove you own anything. Be sides, if your ordering parts, they already know your an owner.

[Jack Keck]

Originally posted by Joe Koz
I have an old pair of Polk Audio Monitor 5 Jr’s that I brought up from our basement. I’m hooking them up to a Sherwood receiver I bought at Goodwill (of all places). It cost me $5.99 and it works wonderfully. I hook them up and I then remember why the speakers were in the basement. I had a tweeter out on one of them. So I call Polk’s customer’s service for a replacement, the tweeter was $60.00 plus postage. I was then asked if I was a Polk Audio Forum Member, I told them I wasn’t. The person helping me said to go to their web site and join, I’m told that member’s get a discount. So I hang up, go to their web site, and I register. I call them back and get the tweeter for $49.00 post paid and with no sales tax. I’ll have the tweeter by mid week. I love this country, and Polk Audio’s customer service.

:)

I had the same problem with a tweeter from one of my Polk 7s. A poster on Home Theater Forum put me onto the links for the same teweeter at Madisound and Parts Express for $30 plus shipping. I know that Parts Express doesn't have them any more. Someone just tried to get one last month, but you could check out Madisound. The tweeter is mde by Peerless.