Shure VN5XMR hosed (V15). Questions....

[Sckott]

I just bought this blasted thing in April, and I found it this afternoon and went right through a record. Found the cantivileer was gone.

Sorry to be such a whiner, but...Questions:

1. Would this be under warranty?
2. Is the styli replacement if NOT under warranty $20 or $50 and
3. How long do they take from a send-to-return trip?

Neurotically yours (and bummed out)

-Sckott

[OcdMan]

Hi Sckott, sorry about the damage...bummer.

1. Don't know. I guess it would depend on why/how it broke.
2. Mine was replaced, out of warranty, for $50.
3. It was less than 2 weeks from the time I shipped it until the new one arrived.

Take care,
Matt

[Sckott]

That's good news, Matt. Thanks!

[Richard Feirstein]

Just give Shure a call; they are very decent to deal with. Even replaced my V15-V stylus after I through it away for a nominal fee so long as I sent them in my older V15-III stylus.

Richard.

[Sckott]

I called them yesterday (Barbara) and since the stylus was under warranty, they're going to replace it at N/C.

Breath of fresh air in the world of audiophile splendor. If this was a Rega cart, I would be totally SOL.

[Todd Fredericks]

Hey, Sckott, great news that Shure's taking care of the problem. Problems with carts are enough to drive one to drink but I'm glad you got satisfaction from them!! :)

Todd

[Sckott]

I know. A LOT of us have been there. Hosed cantivileer is enough to make you wanna die! :(

Shure is very reachable, and they even called me back when I left a message. Last time this happened, was when I called AKG for my 240M's (mid 80's!). RARELY EVER does good customer relationship in electronics exist, especially audio, where it can be sensitive and expensive.

[stereo71]

Shure still does business the old-fashioned way,
by taking care of those who bought their product.
Their turnaround time is really fast, too!

Nice people to deal with.

--Roger

[-=Rudy=-]

I think it's more of a goodwill gesture than anything: that stylus assembly cannot be very cheap to manufacture. But think about it--you buy a new cartridge and bust the cantilever after a few weeks. In all honesty, they shouldn't even have to offer a warranty for that sort of breakage. That Sckott gets a free warranty replacement, and I got the $50 replacement, speaks volumes. I'd never own another cartridge than my V15V-MR anyway, but it sure gives me a good feeling knowing I'm supporting a company that still cares for its customers.

[joefont]

Nice people, fast service! What more could you ask for! :thumbsup: